McGowan Chocolate Shipping and Returns

McGowan Chocolates bonbons, truffles, bars, barks and toffees are made in small batches and shipped fresh.  Your chocolates are shipped within 48 hours of placing your order. If delivery is urgent, select UPS Next Day.  Orders placed by 12pm EST will ship out the same day. 

During warm weather months, we may need to include cold packs with your order to ensure your order arrives in the same condition it left McGowan Chocolates.  If extra handling is needed, we will contact you via email or the phone number provided on your order.  

During the holiday season (between Thanksgiving and New Years), McGowan Chocolate requires some extra processing time.   

ORDERING MCGOWAN CHOCOLATES AS A GIFT?
If you are sending a gift, we make it easy! Add a FREE gift message in your cart. Just click your cart icon and fill in the "Gift Message" area before checkout. You may also add a gift bag, a handwritten card, ribbon, and gift wrap in your cart. We never include receipts or pricing with any order shipments.

Return Policy

As a retailer of handmade perishable food items, we are unable to accept returns.

However, McGowan Chocolate offers a delivery guarantee on our orders. If your chocolate arrives melted due to hot weather or is damaged, we will replace it. Please contact us within (24) hours of receipt, with a detailed description and photograph(s) evidencing this, for assistance with a replacement or exchange.

Due to the perishable nature of our chocolate, all claims submitted without proper support will not be eligible for reshipment.  McGowan Chocolate reserves the right to limit replacements. Refunds are not offered. We will either reship the item or replace it with another of equal value.

Due to the perishable nature of our products, our guarantee is valid only on correctly addressed orders on the first delivery attempt. We cannot guarantee the condition of the package if the carrier reroutes your order. We will ship your order to the shipping address(es) you provide. Please include a street address, and company name, suite or apartment numbers when applicable to ensure accurate delivery.

McGowan Chocolate is not responsible for failed deliveries when:

  1. You provide an incorrect or outdated address;
  2. You address does not contain a valid suite or apt number when one is necessary;
  3. Your recipient is out of town or not available.

Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment. Additionally, the extended transit time during the return may damage and/or spoil the items. McGowan Chocolate may at their sole discretion deem the returned items as unsuitable for redelivery and any new replacement order shall be at the customer’s expense.